All polices & procedures have been established in order to allow A+ Pet Care to provide the most Excellent Customer & Pet Care Available. We appreciate your trust in our expertise and our years of experience. Our Policies & Procedures have been put in place solely to Benefit Our Clients & Pets.

• Visit Length and Arrival Times: Visit length may vary 5 minutes longer or shorter from the scheduled amount of time. The visit length starts when your sitter gains entry and ends when your sitter finishes securing your home. All entry/exit time is a part of your scheduled visit length. Visit arrival will vary within the scheduled 1-2 hour time window. More specific arrival times will be honored when possible but are never guaranteed.
  
  

• Online Profile is Required: It is the responsibility of the client to provide ALL information needed for the care of pets and home via the Time To Pet app (or desktop version.) It is the sole responsibility of the client to keep the information in the online profile up to date and accurate at all times. Online Profile completion is REQUIRED before scheduling all new client meetings.
  You can sign up for Time To Pet here.
  You can find the New Client Form here.
  
  

• Service Providers: Pet Sitting services are provided by the owner & A+ Pet Care team only. Services will be scheduled with the clients primary pet sitter whenever they are available. When the primary pet sitter is not available, requested services will automatically be scheduled with another pet sitter. Your pet sitting may be reassigned to another team member at ANY TIME due to factors beyond the control of A+ Pet Care.
  
  

• New Client Meetings: New clients receive one FREE 30 minute meeting with their primary pet sitter. Free Meetings must be scheduled at least 48 hours in advance. If the new client meeting is scheduled with less than 48 hours notice, payment of $10 is required.
  
  

• Scheduling Services: To request services, please contact us here.
  To create a profile and book services, click "Client Login" at the top right of the page and create a profile or login. Services are NOT booked until you receive a confirmation from A+ Pet Care. Once services are booked as requested, all payment & cancellation policies apply.

• Cancellations: To submit a cancellation, please visit the Time To Pet website or app and Log in to the secure online system, select the appropriate dates and press, “cancel” on the services needing cancellation. If you are not able to log in please call (512) 210-5961 and leave a specific message to submit your cancellation. Services are NOT canceled until you receive notice via text that your “services have been canceled as requested.” View full cancellation policy here
  
  

• Home Entry:

• Lock Box: We recommend all clients provide a lock box on your property with two tested keys as your primary means of entry. We recommend that you place your lock box at a side or back entry or other area that is not visible from the street. It is the clients responsibility to keep the online profile updated with the lock box code and location and to make sure the two tested keys are in the lockbox for all services. Please make sure the lockbox can be safely accessed during snowy/icy weather. Please have your lock box and keys ready for testing at your new client meeting. If you choose not to use a Lock Box in favor of a coded entry door, please be aware this at your own risk and responsibility. If your coded entry does not work due to either a dead battery or worn out lock we will be unable to complete your pet visit.

• Alternate Primary Entry: If you do not wish to provide a lock box, we can collect and test a key during the initial meet and greet. Please be aware that we must have your keys in our possession before we can book any services for you. Also, we may not be able to accommodate service request submitted with less than a full two weeks notice if keys in our possession are required for entry. If you need your keys returned to you at anytime, you can schedule a free appointment for us to drop off the key to you or you may pick them up from your designated pet sitter. You may also drop the key off with the office if you live at a condo or apartments. You must notify the office before the stay with the pet sitters information.
  
  

• Payment: 
  
  A+ Pet Care accepts payment via credit/debit card on Time To Pet or the main payment apps Venmo, Paypal, Cashapp, & Zelle.
  ALL payments are due PRIOR to the start of services. Services WILL NOT be provided if payment is not received prior to the start of services. View full payment policy here. Refunds:
  
  A+ Pet Care offers refunds in full if service is cancelled with more than a 48 hour notice. If cancelled 48 hours or less, please refer to our cancellation policy.
  
  

• Household Emergencies: 
  
  Please provide the name and number of a trusted maintenance company or a person you can rely on to attend to any household emergencies that may arise during your absence. This includes but is not limited to; leaking pipes, malfunctioning water heaters and heating and air units.
  
  

• Additional Pet Care Assistance And Other Scheduled Services: 
  
  A+ Pet Care is not responsible for other persons in your home prior to, during, or immediately after our services have been rendered. Please inform us at the time of the consultation of anyone who may have access to your home while you are away. This includes cleaning services, maintenance personnel, friends, family and neighbors. It is understood that the client will notify anyone with access to the home that the services of A+ Pet Care have been engaged. If people are entering your home other than the pet sitter, A+ Pet Care cannot be held responsible for the loss, injury, or death of your pets. A+ Pet Care will also NOT be held responsible for any damage to your home or theft that occurs if anyone other than your assigned pet sitter is entering your home or property.
  
  

• Inclement Weather: 
  
  A+ Pet Care uses the best judgment in caring for your pets(s) and home at the time of inclement weather. We will try to carry out your instructions to the best of our ability.

• Snow and Ice Removal: All snow and Ice removal is the responsibility of the client. Please make arrangements for someone to come and remove all snow & ice from your driveway, walkways, and home entrances/exits. NO refunds or credits will be given if we are unable to reach your home due to snow or ice. Your emergency contact person will be notified. The client is responsible for any injury that may occur to the pet sitter due to improper snow and ice removal. The client is responsible for any injury that may occur to their pets, or any house soiling or damage that may occur due to improper snow & ice removal. Please provide shovels, ice melt, and flash lights for the pet sitter to use.
  
  

• Pet Guardianship: 
  
  In the unfortunate event you become incapacitated while your pet(s) are in our care, please name the person(s) who should be contacted to become the guardian and take over the care of your pet(s) until care can be provided by you. We urge you to address care of your pet(s) when planning your estate. Please be sure the named person(s) is/are aware you are appointing the guardian(s) of your pet(s).
  
  

• Medication/Vaccinations/Immunizations: 
  
  A+ Pet Care will attempt to administer medications as directed but is not liable for complications that arise as a result. We will not provide service for any pet that has any form of active contagious illness. A+ Pet Care requires that all pets have the necessary vaccinations and immunizations required by law before service begins. We may require proof of up to date rabies vaccination and an up to date rabies tag is required to walk pets off of clients property.
  
  

• Injury of an A+ Pet Care pet sitter: 
  
  It is the client’s responsibility to disclose all previous bite, aggression, and health history of their pets. It is also the client’s responsibility to disclose ALL possible safety hazards in and around their home. If a pet sitter is bitten or exposed to any disease or ailment received from the client’s pet(s) the client will be responsible for all costs and damages that may be incurred as a result. If a pet sitter is injured or exposed to any disease or ailment received from hazardous conditions in the clients home or property, the client will be responsible for all cost and damages that may be incurred as a result. It is the client’s responsibility to provide a safe and hazard free environment for pet caregivers as well as their pets.
  
  

• Unforeseen Purchases or Vet Emergencies: 
  
  It is the client’s responsibility to provide all needed food and supplies for your pets. If we need to purchase supplies you will be billed for such supplies and the time/gas involved for us to gather such supplies. One veterinary trip totaling no more than 1 hour of our time may be included with service at no extra cost if needed. Additional time will be billed at the cost of $35 per hour.
  
  

• Pet Waste: 
  
  A+ Pet Care will properly dispose of your pet(s) waste. We do request however, that you provide plastic bags for this purpose and indicate where you would like these waste bags disposed of. It is the client’s responsibility to provide a clean waste free yard upon the arrival of the pet sitter. We do not clean waste in the yard present prior to our arrival, nor can we walk our play with your pet in a waste filled yard.
  
  

• Collars/Leashes: 
  
  Please provide secure collars with appropriate tags for all visits. Please provide a secure easy walk harness and a short sturdy leash with a handle close to your pet. Please provide proof of rabies vaccination and written permission if you would like your pet to be leash walked off of your property. Leash walk time is at the discretion of A+ Pet Care, based on the visit length scheduled, your pet’s behavior, appropriate leash and harness being provided, and the weather conditions.
  
  

• Fences: 
  
  A+ Pet Care does not accept responsibility or liability for any client’s animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the clients animals in a fenced area. This includes electronic, wood, metal or any other type of fence. The use of invisible fences is at the risk of the client. We are not responsible for any injury, loss, or death of your pet that results from us being instructed to use an invisible fence. NO pets will be left by A+ Pet Care unsupervised between visit in an invisible fence or tied in the yard. If friends or neighbors visiting your pet leave your pet in an invisible fence or tied in your yard we are NOT responsible for any injury, loss, or death of your pet that may occur.
  
  

• Other Animal Interactions: 
  
  We will do our best to keep interaction with stray or strange animals to a minimum. Please notify us if your dog is allowed to interact with any other specific known dogs in your neighborhood while we are leash walking.
  
  

• House Cleanliness: 
  
  A+ Pet Care will clean up after your pets to the best of our ability. Please inform us of the designated area for the appropriate cleaning supplies. We are not responsible for carpet/flooring stains created by your pet(s). We request that you provide plastic bags, towels, cleaning products, paper towels, and trash bags. If there are accidents above and beyond the normal amount anticipated, we will charge a reasonable fee for clean up time.
  
  

• Thermostats: 
  
  Please leave your thermostat settings within a normal comfortable range. 65 – 75 degrees for cats and dogs is appropriate. If the house temperature is outside of this range, we will adjust the thermostat to ensure the health and comfort of your pet(s). Please make sure all air conditioning and heating units are in good working order and leave instructions for use. Please leave information for whom to contact if the heating/air conditioning malfunctions.
  
  

• Client Communication: 
  
  Please contact us by calling (512) 210-5961, logging in to Time To Pet, or by emailing us at apluspetcareatx.com
  All questions, issues, and schedule changes of any kind must be communicated directly with the owner.
  
  

• Photos or Videos of your pet may be used by A+ Pet Care for advertising purposes: 
  
  On our website, social media, emails, or printed advertisement. If you do NOT wish your pets photos and or videos to be used please notify us and we will make note of it in your profile.
  
  

• Privacy Policy: 
  
  All of your information will be kept private and confidential. A+ Pet Care highly respects our clients entrusting us with the care of their home and pets. Information will not be shared unless requested by the client.
  
  

• Rates: 
  
  A+ Pet Care reserves the right to change our service rates at any time. Our rates are typically adjusted on Jan. 1st of each year.
  
  

• Damage to Client Property:  
  
  A+ Pet Care is NOT responsible for any damage done to clients property by the pets. If your pet sitter damages something in your home, please report it to us immediately. We require that an invoice, receipt, or estimate for repairs be provided to us within 30 days of the incident. We will provide a credit to your account that will apply to any future services booked. Any damage claims over $500, or requiring refund or payment to the client will be processed by our insurance company. This will also apply if the sitter was unaware of the damage that occurred.